Referral Assistant

Summary

Performs work related to processing referrals. Under the direction of a Referral Coordinator, interacts with attorneys and insurance carriers to provide education and status updates on open files.

Essential Duties and Functions

    • Reviews initial file handling instructions from Referral Coordinator and assist with management of open files through the Medicare Set-Aside (MSA) process.
    • Processes requested medical records and releases.
    • Communicates with Social Security Office to obtain Social Security and/or Medicare entitlement statuses.
    • Receives, screens, and routes incoming telephone calls, provides information, and resolves routine issues requiring knowledge of department policies and procedures.
    • Documents pertinent data in case management system.
    • Supports team cohesiveness through respectful, effective written and verbal communication.
    • Performs other duties as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Required Qualifications

    • High School Diploma or equivalent
    • Proficiency in Microsoft Office Suite
    • Exceptional telephone demeanor

Preferred Qualifications

    • Completion of college coursework and/or Bachelor’s degree from an accredited university or college
    • 1 to 3 years of Workers’ Compensation experience
    • Experience in a call center environment
Ready to apply? Email Team Resources.