Who We Are
NuQuest and MEDVAL, two of the original pioneering MSA companies, have joined forces as IMPAXX, with a focus on providing industry-leading customer service and innovative solutions.
One thing that hasn’t changed: our team is comprised of professionals committed to producing successful outcomes for our customers. Our teammates are our greatest resource, and we are focused on recruiting and developing teammates driven to succeed.
Our Culture & Values
We are connected through our core values, a commitment to our local communities, and a shared mission – always doing what is best for our customers.
We follow a framework of values and competencies that shape who we are and how we work together and ultimately drive our success.
We strongly believe that a culture of inclusion and belonging builds a team that thrives. Diversity of talent helps us deliver innovative solutions and successful outcomes for our customers.
The IMPAXX team is comprised of talented and seasoned industry professionals. We strive to hire the sharpest, most collaborative, and positive people who share our values of honesty, integrity, discipline, and customer focus. Come work with teammates who will challenge you to excel.
Balance & Wellness
Happy and healthy people translate into successful team members. With that in mind, we work to offer teammates time to recharge, development and training opportunities, a family-friendly and flexible work environment, and a variety of programs to help boost their emotional and physical well-being.
Comprehensive Benefits Package
The health and wellness of our teammates is our top priority. We offer our teammates competitive options to meet their needs and those of their family. Our package offers a variety of options including health, dental, and vision insurance, 401(k), and an Employee Stock Purchase Plan.
Equal Opportunity Employer
We are an Equal Opportunity Employer.
"You guys are always being the best! I cannot ask for a better MSA vendor! Truly amazing staff! Keep up the good work!"
“The best MSA presentation we have ever been given.”
"I was really at a loss for how to answer his questions! You totally saved the day."
“I just have to say you guys are great to work with! I appreciate all your help!”
“I was very impressed with your company’s service yesterday. You all go the extra mile, and as a result, have a new loyal customer for life.”
“The best firm I have ever worked with. Head and shoulders above the competition.”
"Thank you for adjusting your schedules to accommodate. Have I mentioned that you all are the best?"
“I’ve really enjoyed working with your company and have made positive comments to others within my company who will be using your services.”
“I would like to send this email as an appreciation and recognition to the professionalism and excellent customer service that you provide. It is always a pleasure doing business with you. So thank you very much!”
“I am extremely grateful and impressed with the level of customer care and assistance that your company provides.“
“Wanted to let you know what a great job your company is doing with the MSA preparations and submissions.”
“Thanks so much, and great job on getting it turned around so fast!”
“Our agency retains your company for the majority of our interactions with Medicare. I have worked with your team on different cases over the last six years. They are professional, responsive and always willing to help resolve matters. They make my job less stressful.”
“I just had to say how great your staff is. They are so helpful.”
“I can’t tell you how much I appreciate you and your team! You guys have been so supportive of me and in my situation that means A LOT!”
“Everyone is great and gets right back to me. I really appreciate it. Thank you again!”
“This result is so incredibly amazing, and unexpected. Thank you so much for your expertise and assistance.”
“Your team is the preferred vendor in this office – they are approachable, cooperative, and work well with us. They have been successful in getting conditional payments reduced to zero dollars. Our adjusters are so comfortable, they don’t want to “try” another vendor because you have been so successful for our office. (“Why change from what works?”)”
“Responsive, easy to work with. Your portal is very user friendly, allows us to upload meds, check status, etc. You are the clear vendor of choice.”
“I have had only positive results with you. The referral process is simple. Your responses for notification and completion are always timely.”