Referral Team Leader


Coordinates the activities for processing referrals received by IMPAXX and works closely with analysts and customers to fulfill responsibilities. Manages audit/exception assignments and work condition reports to completion, communicates results, and makes recommendations to management. Performs quality audits for teammate training and feedback, and is responsible for supervising, mentoring and training referral teammates.

Essential Duties and Functions

    • Supervises, mentors, and trains the Referral and Assistant Referral Coordinators.
    • Conducts internal team and one-on-one meetings as well as performance reviews for teammates.
    • Completes monthly Quality Audits and provides feedback to the referral team.
    • Administers company personnel policies in all areas and follows company staffing standards, training recommendations, and coordinates PTO for staffing.
    • Directs productivity and coordinates the activities associated with Referral Coordinators and Referral Assistants.
    • Manages escalated telephone calls and resolves issues requiring knowledge of department policies and procedures.
    • Performs quality reviews on cases in compliance with audit requirements.
    • Conducts audits to meet customer contract requirements.
    • Supports team cohesiveness through on-going diplomatic and effective written and verbal communication.
    • Upholds the goals and philosophies of IMPAXX as a whole.
    • Performs other duties as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Required Qualifications

    • High School Diploma or equivalent
    • Proficiency in Microsoft Office Suite
    • Knowledge of Medicare Secondary Payer (MSP) Statutes
    • Exceptional telephone demeanor

Preferred Qualifications

    • Bachelor’s degree or equivalent work experience
    • Adjuster’s license
    • 5 years of experience in Workers Compensation
Ready to apply? Email Team Resources.